FAQs

When should we arrive for our game?

It is very important that you arrive at least 15 minutes before your game starts as games do start on time and you will not be allowed entry once the game starts. If you would like to have a drink or appetizer before the game begins please allow extra time.

Is there a parking lot or public transportation?

Yes, there is a parking lot at the corner of California Street and 22nd Street. Additionally there is street parking on both California Street and 22nd. We are also two blocks from the light rail stop at 20th Street and Welton.

What is your cancellation/reschedule policy?

If you’d like to cancel or reschedule, we do require a minimum of 48 hours’ notice. Rescheduling ultimately depends on availability, though we will do our absolute best to accommodate the date/time preferences of all our customers. Cancellations made within the required timeframe, will be charged a 10% service fee.

Will we play with other groups of people?

That’s completely up to you! You can play alone by booking the entire room, or you can pair up with other guests and play together. Our opinion is that it is more fun to play with others and it is a great way to meet new friends.

What is the minimum and maximum age?

There is no minimum or maximum age for our game rooms. However, children under the age of 10 will have a difficult time understanding the games. Anyone under the age of 12 must be accompanied by a paying adult.

Is it okay to bring babies? What about children's birthday parties? School field trips?

Babies are fine as long as the parent is willing to leave the game if the baby is inconsolable or hindering game play or other players in the room. Birthday parties, field trips and all other types of parties or events are welcome. We have a private room that holds approximately 16-20 guests for seated dining, though there is plenty of room at a group’s disposal if the party does not need formal seating for food service. Anyone under the age of 12 must be accompanied by a paying adult.

Do you accept large groups and private events?

Absolutely! Please feel free to either call us directly or fill out the Private Events Form right here on our site.

What is the minimum and maximum number of people per room?

There is no minimum capacity, however two or more players tends to be more fun. The ideal number of players is 6 to 8, though we do host the occasional group of 10.

How much does it cost per person?

Monday thru Thursday – $32 per person

Friday thru Sunday – $34 per person

Do you offer Discounts?

Check out our website and Facebook pages for current discounts.

I've never done this and I'm nervous. Is it scary? What happens if we don't solve the clues and can't get out? Is there any physical contact?

Not to worry! There is no physical contact, and it’s not scary. The Game Master will be giving the group clues as needed to keep the game moving. Participants are monitored during the entire game and will have 2-way communication with the control room. If someone gets nervous or scared they can always leave the room or call for an employee to come in and assist them. If you don’t solve the clues or get out in time, nothing happens—you’ll just need to try again!

What do we do if we need help during the game?

A personal Game Master will be assigned to your group to guide you through your experience. If you are really stuck, you may ask them for a hint!

Are any skills needed to play?

No special skills or knowledge are required to play Escapology games. Our games are all in English, so good communication skills are all you need.

How long will the game last?

Your game experience will take about a little over an hour. The game itself can last up to 60 minutes, bookended by a video briefing before your game begins and a photo after.

May we leave the room during a live game?

It is better for your enjoyment if you stay until you and your team have escaped. However, a player can always excuse themselves, if necessary. If a player does remove themselves from the game room, they will not be able to return to that game while in operation.

Are animals or pets allowed in the rooms?

No.

Is food or alcohol allowed in the rooms?

No.

Are phones allowed in the rooms?

Due to our no internet or photos policy, the use of phones are not allowed in the game rooms. However, we do have a secure spot in the room where you can place phones and other personal belongings during game play.